Family Owned, Community Focused

Job Openings

Temporary Welcome Desk Team Member

Period: May-September 2024
Work load: PT, 5-10 hours/week
Must have evening availability
Pay-rate: $20/h

Position offered until September with possibility of transitioning to other shifts depending on needs.

You'll be the face of Half Moon Bouldering, our family-owned, community-focused climbing gym. No chance to get by on a low profile here! Expect to have lots of engaging interactions with our members and guests. You’ll contribute to a team of idealists (lots of us students and educators) driven by their love of climbing and passion for bringing people together.

This position is suited for cheerful, outgoing, and dynamic individuals who enjoy the gym environment and all of its patrons. Your job will include the majority of tasks required to run the gym on a day-to-day basis, from customer interaction to keeping the gym safe and clean.

Welcome Desk Team Members are expected to provide excellent service to our diverse group of customers, develop and maintain impactful connections with members, and guide new guests through the basic use of climbing equipment and safety procedures.


  • Client interaction and support
  • Building member relationships
  • Engaging with customers about programs, sales, and events
  • Explaining and demonstrating correct usage of climbing equipment and the facility rules
  • Monitoring climbing areas to ensure climbers and spectators adhere to safety procedures
  • Data entry & digital communication
  • Maintaining member files and waiver forms
  • Performing point-of-sale transactions
  • Restocking
  • Performing cleaning duties and maintaining the facility’s cleanliness


  • Weekday evening and weekend availability
  • Providing excellent customer service and building community
  • Strong work ethic and communication skills
  • Positive attitude and active engagement in gym life
  • Thriving in a busy, fast-paced retail environment
  • Attention to detail in every aspect of your work: from data entry to facility cleanliness
  • Willingness to learn and to further develop and improve customer service

Preferred (not required at entry, but you must be willing to learn & train)

  • Climbing experience, knowledge, and technical expertise
  • Experience with Rock Gym Pro and point of sale transactions
  • CPR/AED/First Aid certification


  • Free Membership for employee
  • Free Membership for one significant other (for employees working at least 20 hours/week in the previous month)
  • Public transit free pass upon request
  • Employee Wellness Program
  • Employee Industry Discounts
  • Career development opportunities

How to Apply

Please email us:

  • A Cover Letter explaining why you think this is the right place for you and what you’ll bring to it
  • Your Resume (climbing-related, customer-facing, and retail experience are highly valued)
  • Your Work Availability (start date, days & times of the week, conflicts) and preferred work-load (no. of hours/week)
  • If applicable, include any climbing experience and documentation such as certifications, recommendations, etc.
  • Write in the subject "Welcome Desk Application" and send the email to

We can’t wait to meet you!

Updated Apr 9, 2024